Complaints Procedure

Complaints Procedure

John Barkers Solicitors are dedicated to providing a high standard of service to everyone at all times.

You can complain to John Barkers Solicitors about any aspect of our service.

How to complain

You can make your complaint:

By email:  gby@jbarkers.co.uk
By phone: 01472 358686

In writing:

Client Care
John Barkers Solicitors
80 Cleethorpe Road
Grimsby
North East Lincolnshire
DN31 3EH

How we will handle your complaint

We will acknowledge your complaint within three working days, we will;

  • Give you the details of the individual handling your complaint and how to contact them
  • Investigate your complaint
  • Resolve it within 28 days – we will inform you of any delay, explain why and tell you when we expect to resolve it

If we uphold your complaint, we will apologise, explain what went wrong and how we will prevent it from happening again.

We will always respect your right to confidentiality and not treat you any differently for complaining.

 

Legal Ombudsman

If after using our internal complains process as described above you wish to complain to the legal ombudsman you can do so by visiting this website  https://www.legalombudsman.org.uk. You should only contact the legal ombudsman after receiving our final response on your matter or if you have not received a response from us within eight weeks.

SRA Solicitors Regulation Authority

If you feel we have breached an SRA principle you may report this to the SRA at https://www.sra.org.uk/. A full list of SRA Principles can be found here https://www.sra.org.uk/solicitors/standards-regulations/principles/