At John Barkers Solicitors Limited we aim to provide the highest standards of service to our clients and to operate our business to the professional standards which others affected by our conduct have the right to expect.
We are committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint about our service or a bill that we have rendered on or both please contact us with the details.
The person to contact is:
Mr Jonathan Colin Stones
John Barkers Solicitors Limited
80 Cleethorpe Road
North East Lincolnshire
By telephone: 01472 358686
By email: firstname.lastname@example.org
If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago).
However, please note that from 1 April 2023, these time limits are changing. From the 1 April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising that there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final responses to you remains the same.
The Legal Ombudsman can be contacted at:
PO Box 6806
Tel: 0300 555 0333 or 0121 245 3050 (calling from overseas)www.legalombudsman.org.uk
If you feel we have breached an SRA principle you may report this to the SRA at https://www.sra.org.uk/. A full list of SRA Principles can be found here https://www.sra.org.uk/solicitors/standards-regulations/principles/